FAQ

Delivery

All jewellery on the website is lovingly made to order by Eily in her studio, by hand. Some treasures may take around 4- 6 weeks depending on the piece but this will be noted in the description. Some may be already made and in stock and therefore shipped quicker.  Always get in touch if you have a tight deadline or special date.

All deliveries are sent free via Royal Mail tracked and signed. If in stock it will be sent within 1-2 days to you. 

Fedex shipments are available at an extra cost, see drop down menu when you get to shipping. 

No orders will be sent to PO Box addresses as a signature is required upon delivery to ensure safe transportation of your treasure.

Any tax duties or custom charges in the destination Country are the responsibility of the customer.

If an item needs to be resized there will be a cost for resizing, please get in touch for a quote.

 Refunds and returns

Please get in contact if for any reason you would like an exchange within 14 days or purchase. Bespoke commission work is exempt from refunds or exchange as it would have been made specifically for you.

Due to hygiene reasons, earrings cannot be exchanged.

Everything will be throughly cleaned before it is sent to you and placed neatly in it's box with ribbon, postcards and a care note. 

Eily O Connell cannot be responsible for any return postage charges, items lost, stolen or damaged in transit so if you are returning an item, please send via tracked and signed for post in a box. Never send jewellery not in a box.

If customs declaration is required, mark item as “returned Item’ so there is no additional custom fees. If there are fees, this will be at the cost to the customer.

Please just get in contact if you have any queries or questions and we will be more than happy to assist.

Ethical making, materials and packaging

Eco friendly awareness and ethical making is at the heart of the studio. Each piece of jewellery is cast from organic materials that Eily collects and finds in her environment into recycled metals. There is enough silver and gold mined already and recycled metals  are refined to exactly the same quality as newly mined metals. In fact all metal is about 90% recycled anyways, but Eily would rather leave that 10% where it belongs and use 100% recycled. All work is hallmarked for your purity assurance.

Each piece is carefully packaged into it’s own black recycled jewellery box. Each one is gold foil printed for a luxe feel with Eily’s recognisable logo.

They come tied with black ribbon that's made from recycled bottles. All tissue that wraps the boxes is acid free tissue. All bags used are recycled black bags.

All postcards, business cards, padded envelopes and information leaflets are printed on recycled paper.

A lot of Eily’s stones are sourced ethically or Fairtrade but supply is low so not all stones can be sourced in this manner. Antique stones are always favoured and always happy to discuss using any stones you may have to insert into a piece. 

Eily is also learning how to cut stones herself at a lapidary club she is (voluntary) secretary of and attends. It fuels her keen interest and understanding for unique cuts and she buys locally cut gemstones when they are available.