FAQ

Delivery

Most pieces on the website are made to order by Eily, by hand unless stated in the product description that it is in stock.

So each piece is handmade just for you. Please allow around 2-3 weeks for dispatch of silver work and gold commissions take a bit longer at 4-6 weeks.

I am always mindful of any deadlines or special dates you may have so please get in contact if you need something sooner via the contact page.

All deliveries are sent free via Royal Mail tracked and signed. If in stock it will be sent within 1-2 days to you. 

Fedex shipments are available at an extra cost, see drop down menu when you get to shipping. 

No orders will be sent to PO Box addresses as a signature is required upon delivery to ensure safe transportation of your treasure.

Any tax duties or custom charges in the destination Country are the responsibility of the customer.

 Refunds and returns

Please get in contact if for any reason you would like an exchange within 14 days or purchase. Bespoke commission work is exempt from refunds or exchange as it would have been made specifically for you.

Due to hygiene reasons, earrings cannot be exchanged.

 Eily O Connell cannot be responsible for any return postage charges, items lost, stolen or damaged in transit so if you are returning an item, please send via tracked and signed for post.

If customs declaration is required, mark item as “returned Item’ so there is no additional custom fees. If there are fees, this will be at the cost to the customer.

Please just get in contact if you have any queries or questions and we will be more than happy to assist.

Materials and packaging

Eco friendly awareness and ethical making is at the heart of the studio. Each piece is carefully packaged into it’s own black recycled jewellery box. Each one is gold foil printed for a luxe feel with Eily’s recognizable logo.

They come tied with black ribbon. All tissue that wraps the boxes is acid free tissue. All bags used are recycled black bags.

All postcards, business cards, padded envelopes and information leaflets are printed on recycled paper.

A lot of Eily’s stones are sourced ethically/ fairtrade but supply is low still so not all stones can be sourced in this manner. Antique stones are also favoured and always happy to discuss using any stones you may have to insert into a piece. 

Eily is also learning how to cut stones herself at a lapidary course she attends for more interesting cuts, look out for pieces with unusual stones.